For some reason, I'm currently unable to pay for my ebay purchases, so I contacted Ebay customer support:
I get the following error message when hitting "Buy it now" on item no. xxxxxxxxxxxxxx:
"Something went wrong, Please try to check out again. Error codes: 70245 70438"
I have tried several times over again, over two days, with the same error message appearing.
Dear Lars,
Thank you for contacting eBay Customer Service regarding your concern about not being able to purchase the item due to an error message. I know that you're eager to purchase this item. Lars, I am with you in this situation. My name is Rafael and I will be your eBay specialist for today. Let me assist you with this.
Lars, I just want to inform you that we also received a number or email with similar issue as yours. One of the possible reason that causes this error is having different shipping address on what is on the credit cards billing address. Sellers also has the option to specify their PayPal account not to accept payment if these two informations don't match to prevent fraud.
If this applies in your situation, then I suggest that you change your shipping address and have it matched on your billing address.
I trust this information is helpful. I appreciate you taking the time to communicate with me today.
As a member of the eBay family you are a priority to us, we want to make sure we get you the information you need, as we strive to insure your future experiences on eBay are pleasant and satisfying. We have enjoyed doing business with you, and look forward to our continued partnership. I wish you good health and more successful transactions in the future.
Thank you for choosing eBay. We value your business.
I wish you the best of health and you have an awesome day, Lars!
My first thought: Why all the
mumbo-jumbo??
There is so much text in the reply that I can hardly find their proposed solution...
So I review and change my addresses with both Ebay and Paypal, I even wait two days for the address to be confirmed through my credit card with Paypal.
In the meantime the item I wanted is gone, but relisted more expensive than before, so I send in a Best Offer, which is accepted after some negotiation. I think I'm good with being able to pay, but not so. Still the same error messages.
I contact Ebay again, by replying to the previous reply:
I need further help.
I have changed my address to what it was before, and re-confirmed the credit card, but still I get this error.
In Paypal, I now only have one address registered, both as Home and Business address:
blah, blah, blah...
In eBay I have the following shipping address:
blah, blah, blah...
I have now, via "Make Offer", purchased item xxxxxxxxx but I am not able to pay for it.
Ebay reply: (underlining by me)
Hello Lars,
A pleasant day to you!
I hope you are doing well today while reading this email.
Thank you for contacting us back about the item you'd like to buy. I understand that you're concerned because you're still unable to buy the item: xxxxxxxxxxxxxx. I appreciate the tremendous effort you've done just to be able to buy the item. Do not worry, my name is Jessa and it's my pleasure to assist you with this matter.
Lars, I carefully checked your account and I am positive that you're referring to this item: xxxxxxxxx yyyyyyyyy zzzzzzzzz – (xxxxxxxxxxxxx).
To tell you honestly Lars, the error code 70358 is a Transaction refused at PayPal. It's (either the seller or the buyer's) PayPal account is blocking the payment. Unfortunately as we are no longer partnered companies with PayPal we don't have insight in to Payments as we don't process them. Or it could be as simple as the ship to address does not match the buyers card information and the seller has something set up to deny payments like this because of fraud just like my colleague Rafael said.
Upon further review, I see here that the listing has ended already. If you're still interested to buy the item, please contact the seller and check with them if they have other available item so they can list it for you. Or you can just look for a similar item from a different seller.
Lars, we want to thank you for being a valued Member of the eBay Global Community since July 2004. I am happy to see that most of your transactions with us since you joined have been successful. Your business is very important to us and we hope our resolution of this situation will motivate you to continue your relationship with us.
I want to thank you for giving me the opportunity to assist you today. Please let us know if you need additional help at any time as we're here for you. Thank you so much for your time and trust in eBay as well as for your loyalty.
Take care always Lars, and I also wish you and your family the best of health.
Thank you for choosing eBay. We value your business! May you have a happy and wonderful week there in your beautiful country Norway!
Sincerely,
Jessa P.
eBay Customer Service
So now they are being "honest", and telling me it's Paypal's fault.
Again, why do I have to read all this CRAP to find a reply to my concern??
And I'm getting pissed off as they clearly didn't read my email...
You did not read my message!
I have bought the item, but I'm not able to pay for it with Paypal.
If you can't help, who can?
Ebay replies: (underlining by me)
Thank you for contacting eBay Customer Service. I understand how concerning it is if you are having issues when you pay an item. Don't worry because I will help you with this.
Lars, I carefully checked your account and I can confirm that the error when you pay this item: xxxxxxxxxxxxx can be resolved by PayPal. You can contact PayPal support and ask for assistance in paying items that has an error like this since they are our payment processor and they have the tools that can work on this.
It will be easy to contact PayPal support and here’s how:
1. Go to www.paypal.com.
2. Click "Help" at the top of the page.
3. Click "Contact Us" on the right side of the page.
4. Choose your support option: email, phone, or search help pages.
At the same time, I also did a thorough check on this item here in the system and I can confirm that the seller already ended this listing. You can also search the item number in your eBay account and you will see this result: www.ebay.com/blah,blah,blah
It will be best to look for other sellers to buy this item since this listing has already ended.
Since this item is still unpaid in your purchase history, you can just leave it as it is and treat it as canceled. If the seller opens an unpaid item case against you, don’t worry because you can contact us back after the case closes and we will remove that record in your account.
I assure you that this information is correct and will help you on this item that your trying to pay. If you have additional concerns or questions on this, please let us know so that we can help. You have a good day Lars and take care always!
Thank you for choosing eBay. We truly value your business.
Sincerely,
Joshua M.
eBay Customer Service
So, again they don't understand that I've bought the item, or do they?
Why do I need reassurance that the Item I bought has ended?? Of course it has, I bought it!!
But, at least they tell me they can't fix it and I need to talk to Paypal...
Thank you Ebay, you cold have said that in two sentences, a million words before...
And, it sould be mentioned that every time I replied to an email from Ebay I first got a "Undeliverable mail" bounce back telling me:
Failed to deliver to '<temp_u_customerhelp@unify-am-sp.ebay.com>'
But still I got replies...
